Effective
marketing
Effective
marketing deals with the quality of how marketers go to
market with the goal of optimizing their spending to
achieve good results for both the short-term and long-term. It is also
related to Marketing ROI and Return
on Marketing Investment
(ROMI).
Marketing effectiveness has four
dimensions:
Corporate – Each company operates within certain bounds. It
depends on their size, their budget and their
ability to make organizational change. Within these bounds marketers
operate their marketing strategy.
Competitive – Each company in a category operates within a similar
framework. In an ideal world, marketers would
have perfect information on how they act as well as how their
competitors act.
The competitive marketing information is hard to come by.
Customers/Consumers – Understanding and taking advantage of how
customers make purchasing decisions can help
marketers improve their marketing
effectiveness. Groups of consumers act in similar ways
leading to the need to segment them. Based on these
segments,
they make choices based
on how they value the attributes of a product and the brand, in return
for price paid for the product. Consumers
build brand value through information. Information is received through
many sources, such as, advertising,
word-of-mouth and in the (distribution) channel often characterized
with the purchase funnel, McKinsey &
Company concept. Lastly, consumers consume and make purchase decisions
in certain ways.
Exogenous Factors – There are many factors outside of our immediate
control that can impact the effectiveness of
our marketing activities. These can include the weather, interest
rates, government regulations and many others.
Understanding the impact these factors can have on our consumers can
help us to design programs that can take
advantage of these factors or mitigate the risk of these factors if
they take place in the middle of our marketing
campaigns.
There are five factors driving the level of marketing effectiveness
that marketers can achieve:
Marketing Strategy
– Improving marketing effectiveness can be achieved
by employing a superior marketing strategy. By positioning the product
or brand correctly, the product/brand will
be more successful in the market than competitors’ products/brands.
Even with the best strategy, marketers must
execute their programs properly to achieve extraordinary results.
Marketing
Creative – Even without a change in strategy, better
creative can
improve results. Without a change in strategy, AFLAC was able to
achieve stunning results with its introduction of
the Duck (AFLAC) campaign. With the introduction of this new creative
concept, the company growth rate soared from
12% prior to the campaign to 28% following it.
Marketing
Execution
– By improving how marketers go to market, they can
achieve significantly greater results without changing their strategy
or their creative execution. At the marketing
mix level, marketers can improve their execution by making small
changes in any or all of the 4-Ps (Product, Price,
Place and Promotion) (Marketing) without making changes to the
strategic position or the creative execution
marketers can improve their effectiveness and deliver increased revenue.
At the program level marketers can improve their
effectiveness by managing and executing each of their marketing
campaigns better. An examples would be improving direct mail through a
better call-to-action or editing web site
content to improve its organic search results, marketers can improve
their marketing effectiveness for each type of
program.
A growing area of interest within (Marketing Strategy) and
Execution are the more recent interaction dynamics of
traditional marketing (e.g. TV or Events) with online consumer activity
(e.g. Social Media).
Marketing Infrastructure (also
known as Marketing
Management) –
Improving the business of marketing can lead to significant gains for
the company. Management of agencies,
budgeting, motivation and coordination of marketing activities can lead
to improved competitiveness and improved
results. The overall accountability for brand leadership and business
results is often reflected in an organization
under a title within a (Brand management) department.
Exogenous Factors - Generally out of the control of marketers external
or exogenous factors also influence how
marketers can improve their results. Taking advantage of seasonality,
interests or the regulatory environment can
help marketers improve their marketing effectiveness.
Criticism
and
defense of marketing effectiveness
The practice of marketing effectiveness is often criticized because it
allegedly only focuses on short term revenue
gains. When, in fact, by definition, it concentrates on marketing
actions that can be taken to improve both short
and long term results. Short term results improvements are measured in
terms of revenue gains. Long term
improvements are typically measured in terms of gains in brand equity
in the minds of a company’s
customers. Return to HOME PAGE |